People needing assistance do not have to make a visit to the call center. Requests for assistance typically are handled over the phone. Our operators can even text and email information to people while they are on the phone with them.
A 2-1-1 Call Specialists will ask for the caller’s name, but that information isn’t required — we want our callers to feel respected and comfortable. For the vast majority of services, the operator must know the need (e.g., affordable housing, food, etc.) and the ZIP code where the person or family lives. Because age is tied to many programs, knowing how old the person in need is can help the operator find other services that could meet their needs.
Information about callers isn’t shared with third parties and operators need very little personal information to help callers get assistance.
Yes, if someone in need is unable to make the call, another person can talk to the 2-1-1 Call Specialist.
The 2-1-1 Call Specialists are available 24 hours a day, seven days a week.
2-1-1 Call Specialists can search the database and tell callers when the organizations they need to connect with will be available. For example, if an organization only sees walk-in clients Thursdays, the operator will tell the caller that and save them from making trips when no one can see them. Plus, 2-1-1 operates 24/7 — someone always answers the phone at Wiregrass 2-1-1.
No. The needs of many people in our community aren’t limited to only the holidays and need attention all during the year.
In addition to donations of furniture, clothes, food, — to name a few of the items, volunteers are need in your local community. 2-1-1 will refer you to those agencies.
Volunteers are needed to give their time to answer phones and staff special events. Tell your friends and neighbors about 2-1-1. Wiregrass 2-1-1 depends upon the donations of good people just like you. Please consider supporting us in our mission to make sure people are connected with the help and resources they need. You can make a one-time donation or join our 2-1-1 Club. Click on the “Donate” tab for more details.